Shipping policy
Shipping Policy
Last Updated: [20-07-2026]
At Hashpoint7, we aim to process and ship your orders as quickly and safely as possible. Please read this shipping policy carefully before placing an order.
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1. Order Processing
· All orders are processed after payment confirmation.
· Order processing usually takes 1 to 3 business days, excluding weekends and public holidays.
· During busy periods, sales, or holidays, processing may take a little longer. If there is any major delay, we will try to notify you through the contact details provided at checkout.
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2. Shipping Time
· Estimated delivery time may vary depending on your location, courier service, product availability, and other external factors.
· Typical delivery time is usually 5 to 15 business days after the order has been processed.
· Delivery times are estimates only and are not guaranteed.
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3. Shipping Charges
· Shipping charges, if applicable, will be shown at checkout before you complete your order.
· The final shipping cost may depend on the delivery location, product weight, and selected shipping method.
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4. Multiple Items / Split Shipments
· If your order contains multiple items, they may be shipped separately from different warehouse locations.
· You will receive separate tracking numbers for each shipment. Delivery times for each package may vary.
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5. Order Tracking
· Once your order has been shipped, tracking details may be shared with you by email, SMS, or through your order page, depending on availability.
· Please note that tracking updates may take some time to appear after the order has been dispatched.
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6. Incorrect Address
· Customers are fully responsible for providing the correct shipping address at checkout.
· We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address details.
· If you notice an address mistake after placing an order, please contact us as soon as possible. We will try our best to update it before the order is shipped, but changes cannot be guaranteed once processing has started.
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7. Delivery Delays
· Delivery may be delayed due to reasons beyond our control, including courier delays, customs checks, weather conditions, public holidays, high order volume, or other unexpected events.
· [Your Store Name] is not responsible for delays caused by third-party courier services or circumstances outside our control.
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8. Unclaimed or Undeliverable Packages
· If a delivery attempt fails because the recipient is unavailable, the phone is not answered, or the address is incorrect/incomplete, the courier may hold the package at a local facility for a limited time (typically 3–7 days) for self pick-up.
· It is the customer's responsibility to monitor tracking and collect the package within that time.
· Packages that remain unclaimed will be returned to the sender or destroyed. In such cases, no refund or reshipment will be provided.
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9. Refused or Returned Shipments
· If a package is refused by the recipient or returned due to an incorrect address, failure to claim, or any other customer-related reason, the customer will be responsible for any return shipping charges and any loss in product value.
· No refund will be issued for the product or original shipping costs in such cases.
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10. Lost or Damaged Packages
· If your package appears lost or arrives damaged, please contact us immediately with your order number.
· For damaged items, clear photos and an unboxing video are required. Please refer to our Return, Refund & Resend Policy for full details on how we handle such claims.
· We will review the issue and assist you with the next possible step based on our policies.
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11. Customs, Duties & Import Taxes
· International orders may be subject to customs duties, taxes, or import fees levied by the destination country.
· These charges are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount.
· If a package is held, delayed, or destroyed by customs due to the customer's failure to pay applicable fees, no refund or reshipment will be provided.
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12. Remote Area Deliveries
· Delivery to certain remote or rural areas may take additional time beyond our standard estimates.
· Additional shipping charges may apply for remote locations, which will be communicated at checkout or after order placement.
· We reserve the right to cancel orders where delivery to the specified address is not feasible.
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13. Force Majeure
· We shall not be liable for any failure or delay in shipping or delivery caused by events beyond our reasonable control, including but not limited to natural disasters, epidemics, pandemics, war, strikes, customs holds, transportation disruptions, or any other unforeseen circumstances.
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14. Contact Us
For shipping-related questions, please contact us at:
Email: contact@hashpoint7.com
Alternate Email: hashpoint7@gmail.com
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This policy is effective as of 20-07-2026 and may be updated periodically. It is your responsibility to review it before making a purchase.